Technology Help for Parents and Students

Help with Google Tools (Classroom, Gmail, Meets)

 Contact your teacher. Teacher contact information is on the teacher’s page on your school website.

Question or Problem About a Device or Program?

Contact your child's school. 

Accessing the PARENT Portal

See the message on the Parent Portal login page for how to reset your password yourself.

If additional help is needed, email portalsupport@jacksonsd.org

Accessing the STUDENT Portal (Grades 6-12)

See the message on the Student Portal page. If additional help is needed, please let your teacher know and they will put a tech ticket in with the technican that works in your school. 

If You Need a Chromebook or Device:

Contact your child's school. See Administrative Contacts List.

Contacting Teachers:

A student's first contact with a non-technology issue is his/her teacher. Students will be interacting with their teachers daily through interactive lessons and teachers are also available to students and parents via email.

Teacher contact information is on the teacher’s page on your school website.

Contacting Administration and Staff:

Please visit our Administrative Contacts List to view a full list of district and school contacts.