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Technology Help for Parents and Students

Technology

All parents must have an active Chromebook Device Loan Agreement on file with the district. This form can be found on the Parent Portal and must be completed prior to your child being issued a district Chromebook.  Cases for Chromebooks are also available for purchase.  Please click on this link to view the flyer for more information.

What if I have an issue with technology and need assistance with the Parent Portal or Login?

  • TECHNOLOGY ASSISTANCE:
    • Please be sure to use the correct support contact for the type of issue you are experiencing. We kindly ask for your patience as we handle each request. We are moving as quickly as we can and we are eager to make sure every student can access the technology they need.
    • Please try the 'Forgot My Password' link on the Portal Login page BEFORE contacting support. Please note that the "Forgot Password'' link will work only with parents who have an email as their login ID.
    • Parent Portal:
      • If you have an issue with your portal login, please email portalsupport@jacksonsd.org
      • Please include your name and phone number, as well as your child's name, school, grade, student ID number and the problem you are experiencing.
  • Chromebooks, Student Google Login ID and Passwords:
    • If you have an issue with your child’s Chromebook or with his or her Google login credentials, please contact the main office @ (732) 833-4620.
    • If your Chromebook is broken or damaged, please contact the main office @ (732) 833-4620.  

I'm having an issue with an application, logging into my child's Google Classroom, or logging into Pearson Math.  I need help.  Are there any video tutorials to assist me?